Veteran Impact Services, Inc. / Operation Charlie Bravo
OCB is a division of Veteran Impact Services, Inc. An Indiana Non-Profit Domestic Corporation / Public Benefit Corporation.
Return / Refund Policy
Last updated: 10 AUG 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and the return form provided, and mail your return to the following address:
Operation Charlie Bravo
1670 E. North St.
Crown Point, IN 46307
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return/exchange. Please allow at least 7 days to process returns and 7 days from the receipt of your item to process your return/exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
Any face covering product and coffee.
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at:
FED EIN: 47-5307287
PUBLIC CHARITY STATUS: 170 (B)(1)(A)(VI)
EFFECTIVE DATE OF EXEMPTION: 12 OCT 2015
© Copyright 2015-2023
Operation Charlie Bravo & Veteran Impact Services
Formerly known as Operation Combat Bikesaver, INC.
All Rights Reserved.
Veteran Impact Services is a 501 (c)(3) tax exempt nonprofit organization.
Website DESIGNED AND MAINTAINED BY:
Jason Zaideman / GearHead Productions
A Division of Charlie Bravo.
And that's only being open 2 days a week... Imagine if we were 24/7.
Approved Veterans Programs and Services through the IDVA.